ZYLO AI PHILIPPINES ("ZYLO AI," "we," "us," or "our") respects your privacy and is committed to protecting the personal information and data you provide when you access our AI platform, applications, software, APIs, or related services.
This Privacy & Cookies Policy explains how we collect, use, store, disclose, and protect your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable laws of the Republic of the Philippines.
Using our website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy & Cookies Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information for the relevant purpose.
By accessing or using ZYLO AI Philippines, you acknowledge that you have read, understood, and agreed to the terms of this Policy.
1. Information we collect
Depending on how you interact with ZYLO AI Philippines, we may collect the following types of information:
- Account & Contact Information: Full name, email address, contact details, organization, username.
- AI Inputs & User Content: Prompts, text queries, uploaded documents, code, images, or other data you input into ZYLO AI Philippines.
- Billing & Transaction Information: Subscription details, billing address, transaction logs, and payment status. (Note: Payments are processed through secure third-party payment gateways; we do not directly store full credit card or bank details on our servers).
- Technical & Website Usage Data: IP address, browser type, device information, operating system, geolocation data, usage logs, and system performance metrics.
2. How we use your information
We process your personal data for legitimate and necessary business purposes, including:
- Service Provision: To operate, deliver, and maintain ZYLO AI Philippines features and platform tools.
- Model Development & Enhancement: To train, fine-tune, and optimize our artificial intelligence algorithms and user experiences (you may opt out of data contribution for AI model training via your account settings).
- Customer Support: To respond to user inquiries, technical requests, and operational issues.
- Billing & Account Management: To process payments, manage subscriptions, and issue official billing receipts or tax invoices.
- Security & Compliance: To prevent fraud, protect system integrity, enforce our Terms & Conditions, and comply with Philippine regulatory obligations.
3. Sharing and disclosure of information
ZYLO AI Philippines does not sell or rent your personal information to third parties. We may share relevant data only with:
- Trusted service providers (cloud hosting, server infrastructure, security, and payment gateways) operating under strict data confidentiality agreements.
- Government agencies, law enforcement authorities, or regulatory bodies when required by law, court order, or valid legal process in the Philippines.
4. Cookies and tracking technologies
ZYLO AI Philippines uses cookies and similar tracking technologies to enhance user navigation, maintain active user sessions, remember user preferences, and analyze platform traffic. You may manage or disable non-essential cookies via your web browser settings.
5. Data security
We implement organizational, physical, and technical security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and accounting requirements.
6. Your rights as a data subject
Under the Philippine Data Privacy Act of 2012, you have the following rights:
- 1. Right to be Informed regarding how your data is collected and processed.
- 2. Right to Access your personal data stored in our platform.
- 3. Right to Rectification to correct inaccurate or outdated information.
- 4. Right to Erasure or Blocking of your personal data under lawful grounds.
- 5. Right to Data Portability and the right to lodge a complaint with the National Privacy Commission (NPC).
For data privacy inquiries or requests, please contact our Data Protection Officer at: